Terms of service

Last updated: 10 November 2026

1. Who we are

This website is operated by Repkite LLC, trading as Bothy & Burrow, a Wyoming limited liability company formed on 8 June 2026, registered office 30 N Gould St Ste N, Sheridan, WY 82801, United States. Email: support@repkite.us.

2. These terms

These terms apply to every order you place on this website. Please read them, together with our delivery policy, returns policy and privacy policy. If you're a consumer, nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

3. Orders and contract

Your order is an offer to buy. The contract is formed when we email you to confirm that your order has been dispatched (or, for made-to-order saunas and hot tubs, when we confirm the specification and delivery date). We may decline an order — for example if an item is out of stock or a price was shown in error — and will refund you in full.

4. Prices and payment

Prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown before you pay. Payment is taken when you place your order.

5. Delivery

We deliver to UK addresses only. Delivery times and costs are set out in our delivery policy. Risk passes to you on delivery.

6. Cancellations and returns

You have at least 14 days from delivery to cancel under the Consumer Contracts Regulations; for most items we extend this to 60 days. Full details, including how large items are collected, are in our returns policy.

7. Faulty goods and guarantee

Goods must be as described, of satisfactory quality and fit for purpose. If something is faulty, contact us and we'll repair, replace or refund as the law requires. Our 5-year guarantee on cast iron and steel is in addition to your legal rights.

8. Product safety

Wood-burning saunas, hot tubs and stoves must be installed and used according to the instructions supplied, with a working carbon-monoxide alarm where indicated. Product descriptions are not medical advice.

9. Our liability

We're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We don't exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. We're not liable for business losses.

10. Law and disputes

If you're a consumer living in the UK, these terms are governed by the law of the part of the UK where you live, and you can bring proceedings in your local courts. Please contact us first so we can try to put things right.