Refund policy

Changed your mind? For everything except saunas and hot tubs, you have 60 days from delivery to return any unused item in its original condition and packaging for a full refund of the item price.

Large items: saunas and hot tubs

You can cancel within 14 days of delivery under the Consumer Contracts Regulations. Items must be unassembled and in their original packaging. Because these can't be posted, we collect them by pallet; the collection cost is deducted from your refund and is typically £250–£450 depending on your location — we'll confirm the exact figure before collection. Faulty or damaged items are collected free.

How to return

  1. Email support@repkite.us with your order number and the item(s) you're returning.
  2. We'll reply within 1 working day with the returns address and a prepaid label where applicable.
  3. Refunds go back to your original payment method within 5 working days of the return reaching us.

Return postage

  • Faulty, damaged or incorrect items: we pay return postage and refund or replace, your choice.
  • Other change-of-mind returns: return postage is paid by you (we'll suggest the cheapest tracked option).

Faulty or damaged

Tell us within 60 days of delivery with a photo and we'll put it right. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Sauna hats and seat towels that have been used can't be returned for hygiene reasons unless faulty.

Please email us before sending anything back: we'll reply with the returns address for your item. Returns sent without contacting us first may be delayed.

Seller: Repkite LLC (trading as Bothy & Burrow), 30 N Gould St Ste N, Sheridan, WY 82801, United States.

5-year guarantee on iron and steel

Our cast-iron kindling splitters and steel companion sets are guaranteed for 5 years against cracking, breaking or rust-through in normal domestic use. If something fails, email us a photo and we'll replace it.